Free Standard Shipping on all orders over $150!!!

CUSTOMER SERVICE

SHIPPING POLICY

 

Orders shipped to P.O. Boxes must be placed using USPS ONLY! Other carriers will not deliver to P.O. Boxes! We will do our best to notify you if there is an issue, but it is the customer’s responsibility to choose the correct carrier!

 

All orders will be processed and shipped 3 - 4 business days after the order has been placed. A confirmation email with tracking information will be sent to the provided email address once the order has shipped.

 

We offer the following methods for shipping:

  • Standard shipping - USPS Priority Mail Flat Rate
  • Fedex 2nd Day
  • UPS Ground

FREE STANDARD SHIPPING ON REGULAR ORDERS OVER $150 - RESTRICTION *Due to the way that discount codes are set up in the system, unfortunately any discount code that is applied at the time of checkout/cart will override the "Free Standard Shipping on Regular Orders Over $150" discount rule, however, your shipping price will be discounted as well as the item(s) in your cart.  For example, if you use a 15% off discount code and spend $225, you will receive a 15% discount on the $225, as well as 15% off of the shipping method that you choose.*

If you have any questions about shipping or have specific shipping instructions please email us at [email protected] or call us at 843-577-4862!

 

RETURN POLICY

 

All items purchased from Gold Creations are eligible for refunds within 14 days of the purchase date with the receipt or if your information was entered into our system at the time of sale. It is the customer’s responsibility to keep records of their original receipt if they choose not to be entered into our system. If your information is not in our system and you are not in possession of the original receipt, we cannot refund your purchase, but we can offer you an exchange or store credit as long as the item passes our inspection. All (eligible) items are eligible for exchange or store credit for up to 60 days after the purchase date.

 

Any item(s) to be returned or exchanged must be in new, unworn condition, and are subject to inspection by Gold Creations upon receipt. If the new item you choose for the exchange is of lesser value than the original purchase, the difference will be added to a gift card which will serve as store credit. Store credit is valid indefinitely. If the item you choose for the exchange is of greater value than the original purchase, you will be responsible for the difference. Payment in full is required before the exchange is finalized.

 

All customized pieces of jewelry are nonrefundable and not eligible for exchanges unless the item is damaged, engraved improperly, or customized incorrectly. Customized jewelry includes any jewelry that is engraved, sized, or altered in any way that differentiates it from its original condition

 

Returns And Exchanges Of Gifts

 

Customers may exchange eligible items that were purchased as gifts for store credit or another item of equal value. Gifts are eligible for exchange or store credit only, and are only eligible for up to 60 days after the initial date of the purchase. Gift receipts are not required to return or exchange gift items, however, if no gift receipt or proof of purchase is provided, the price of the item will be exchanged or applied to a gift card at the current price of the item. If the item is discontinued or does not pass Gold Creations’ inspection, the item may not be returned at all. If applicable, shipping costs will be subtracted from the price of the item. No cash, check, nor other form of payment will be given for items marked as gifts, or for items with no proof of purchase.

 

How to Make a Return/Exchange

 

To make a return or exchange in the store, bring the unused and unworn item to the store with your receipt and original packaging, if possible, and a sales associate will help you with your return. To make a return by mail, please contact us by email at [email protected] or by phone at 843-577-4862 prior to shipping the piece to us.

 

Shipping Costs for Returns

 

The item may be eligible for free shipping depending upon the item and its warranty. All of our jewelry is subject to our Jewelry Warranty Policy. Shipping for returns of defective and incorrectly customized jewelry will be free. Shipping will be the responsibility of the customer for all other returns or exchanges. Send all returns to Gold Creations, 74 S Market Street, Charleston, SC, 29401. Please include your name and contact information inside of the package. You must use a trackable shipping method such as Priority Mail, FedEx, or UPS as we cannot guarantee receipt of your return without tracking information. Gold Creations is not responsible for any returns lost by the shipping company. We are happy to email you a standard shipping label to print out, however, if the item is not eligible for free shipping this amount will be deducted from the total to be refunded. Do not mail jewelry in regular paper envelopes, jewelry mailed this way rarely ever makes it to us during transport!

 

Refunds

 

Once the item(s) have been received by Gold Creations, we will review and inspect them. We will contact you by phone to verify and complete the return, and you may be required to read us your credit card number. It may take a few days for the refunded amount to show up in your account, and may take up to 30 days to show on your statement. If the original payment method was cash or check, the approved refund will be issued within five business days via check, which can either be mailed to you or picked up in store. Checks will be valid for 90 days after the date written on the check. Refunds for damaged or incorrectly customized items will include shipping and handling if applicable. All other refunds will have the original shipping deducted from the refunded amount

 

Layaway Policy

 

We are happy to offer our layaway policy to you. We require 30% minimum deposit, and this deposit is non-refundable. We offer layaway plans ranging from 6 - 12 months long. Payment is required by the 5th of each month, beginning the month after your initial deposit (starting 2nd month if initial deposit date is 7 days or less from the end of the month). For example, a purchase made on January 27th would not have the monthly payment due until March 5th. A late or missed payment may result in the forfeit of all money paid, plus the item being returned to the inventory for sale. Please contact us if you know that your payment will be late for any reason.

 

Payment Methods

 

Our online store accepts the following payment methods:

  • Major Credit Cards (Visa, MasterCard, Discover, AMEX)
  • Valid Gold Creations Gift Cards

At our physical store we accept:

  • Major Credit and Debit Cards (Visa, MasterCard, Discover, AMEX)
  • Valid Gold Creations Gift Cards
  • Apple Pay

 

COVID-19 POLICY

 

Gold Creations is committed to providing our customers and employees with a safe shopping environment, given the global pandemic. We have taken the following measures to ensure both your safety, and the safety of our employees.

  • We closely follow the guidelines provided by the Charleston City Market regarding Covid-19. Please feel free to request to see our guidelines.
  • We have hung plexiglass over each showcase to further limit the potential spread of the virus.
  • Gold Creations may close the shop mid-day each day to sanitize the store, and we sanitize every evening after closing for the evening.
  • Hand sanitizer and face masks are available upon request.
  • Each item is thoroughly sanitized after a customer touches it or tries it on.
  • High-use areas like the showcases and credit card machines will be sanitized frequently throughout the day.
  • Touchless payment methods such as Apple Pay are available and encouraged.
  • Gold Creations may close at any time and alter our store hours if we deem it necessary due to Covid-19, and if needed will alert our customers via social media and our phone voicemail message.

 

Stay Safe!!